ARTICLES

	Conflict, management and mediation
	Whose Mediation is it Anyway?

Avoiding the Uncertainty of Trial or Why it Makes Sense to Mediate

The Comfort of Ritualistic Problem Solving

The Mediation Forum: An Opportunity to be Creative

Feelings are Facts

Is Settlement the Only Goal of a Mediation?

Inside or Outside Mediators

Mediation: The Cost Effective Way to Resolve Disputes

Mediators and Gothic Cathdrals

Selecting a Mediator

Controlling Healthcare Costs Through Mediation

Redress: A New Way to Address EEO Claims

Variations on a Mediation Theme: Directive, Facilitative and Transformative

Ghosts at a Mediation

Preparation for an Apology